Which department's role includes managing returns, exchanges, and bookkeeping?

The role of managing returns, exchanges, and bookkeeping is primarily aligned with the responsibilities of the Customer Services department. Customer Service plays a crucial role in ensuring customer satisfaction by addressing inquiries related to returns and exchanges, facilitating the process for customers, and providing support throughout. This department is often the first point of contact for customers when they encounter issues with their purchases, making it essential for them to handle these processes effectively.

In addition, bookkeeping and maintaining accurate transaction records are vital for tracking customer interactions and financial transactions associated with returns and exchanges. This ensures that inventory levels are correct and that the company can analyze customer returns effectively.

Operations, while involved in logistics and the overall management of processes, do not specifically focus on customer-facing return processes. Sales and Marketing departments are more oriented towards driving revenue through customer acquisition and brand promotion, respectively, rather than managing the post-purchase experience directly.